This is a third party app, independent of airlines or airports. With this app, not only can travellers rebook if their flight is cancelled, but they can also view their flight status, boarding time, gate number and more important information, all in one convenient location. In addition, friends and family can check the flight status of their loved ones.
The app or website opens to a page that requests either a booking reference number or a flight number. Through visual hierarchy, users are encouraged to input a booking reference number, as that will give them more options. If they input the flight number, they will only be able to see the flight details and status. This is useful for friends and family, who might want to check the flight status of their loved ones.
They are then taken to a page with their flight information and flight status. If their flight is cancelled, they have the ability to view their options. Once they click on this, they are provided with a list of alternate flights and related details, including how much more each option will cost them. They can sort through the options based on the earliest option, fastest route, # of stops, cheapest option or the airline.
Once they choose one of these options, they are taken to a page that displays all of the flight details for confirmation. If they are satisfied with the new flight, they can book it directly from their device. This takes them to a page confirming their personal as well as payment details. This information has been autofilled from their booking reference number, but they also have the ability to change it, if need be. Once they have booked, they are taken to a confirmation page that also tells them that a receipt as well as their itinerary has been emailed to them.
From there they can check the status of their next flight!
To see a pdf of these visit: